Selected feedback from clients about communication, technical clarity, and the experience of working through a difficult website incident.
John - retired engineer with blog websiteMy web site would only come up to a blank page. Hosting provider would not help me. A friend referred me to WP Recovery Experts and Shane (the lead tech/owner). Shane is like a walking tech encyclopedia! Even though my site wasn't hacked, Shane helped me fix the website, and he was very reasonable. He's a friendly guy and very approachable.
Sammy, Site Owner, FloridaAfter trying 2 other web site recovery companies, WP Recovery Experts stepped up and fixed my site. Very happy with the turnaround time and thoroughness.
Charles E. - Non-profit site ownerMy site {omitted} was attacked in July 2026. I was unable to login and my site was defaced. Shane at WP Recovery Experts was able to recover both my website and the data from the database. He did a great job!
James, Business Owner, North DakotaI am the owner of 6 websites, all of which were attacked Friday, July 24, 2026. I contacted WP Recovery Experts. Shane immediately assisted me in recovering all 8 sites, as well as hardening them against future attacks. Very satisfied A+ Very Responsive
Laura Hutchinson, site owner, OregonWe had two sites attacked and our hosting provider shut down my websites. Shane cleaned and repaired both sites quickly and they even gave me free access to their new WordPress security plugin. (Note: As of August 2026, this plugin is in beta testing.)
Jason T. - California small businessI noticed that my site was down at 11pm PST. Contacted my web hosting provider and they were not able to help and said they do not offer that service, and they didn't have a backup of my site. I found Shane at WP Recovery Experts online and emailed him at 1am PST. He responded by 2am, and worked on the site all night and had it fully recovered by 1045am PST that morning. Very professional and thorough.
Start with a careful review of the incident.
Describe what happened, what warnings you have received, and what access remains available. Do not send passwords through the public form.